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Mar
30
Product Bulletin Release of SCM Express 6.3
Posted by Chad Page on 30 March 2018 07:23 AM



 

Introducing Samsung SCM Express Release 6.3

Samsung is pleased to announce the release of SCM Express software release 6.3. This is a major release that includes an Operating System CENTOS 5 to CENTOS 6 update. Professional Services will be required when upgrading 5.4 to 6.3 releases of the systems.

 

SCM Express 6.3 Product Features

 

The following product features are supported with the new SCM Express 6.3 software. Configuration parameters for these new features are found in the SCM Express Operational Manual version 13.x or in the Configuration Guides provided on the Support  Knowledgebase. 


 

Calling Line ID Rejection

Blind Transfer of Preset Fwd

Smart Routing for Inter-User Groups

Extension Lock feature for non-payment user

Park Orbit BLF Key

Improved Identity Information for Emergency Calls

Non-Sequential DID Numbers in User Number Range

Add Anonymous Call URI Type

Calling Line ID Restriction Override

FXO Ring Detect Time update

Hung Display Name Option

Single Extension support from 5 to 50 Hunt Groups

Billing Server TCP Link

OPUS  Codec on WeVoIP

Transfer of Calling Information to external equip.

Multi-Ring License

Billing Account numbers per user



 

 


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Mar
22
Change in Access to Support Portal
Posted by Chad Page on 22 March 2018 10:47 AM


 

 We are always looking for ways to enhance your experience as a valued Samsung Partner. Towards that goal, we are undergoing efforts to integrate our partner portal with our support portal and your action is required to ensure a smooth transition.

Effective April 2nd, 2018 the process to log in to the Support and Self-Service Portal will change, along with the process to open support tickets. 

The email address support@we-operations.com will no longer automatically create a support ticket.  

To create a support tickets please visit https://partners.samsung-wifi.com and log in. On the main menu (as pictured below) navigate to “Sales Tools” > “Support” which will direct you to the same support home page you are already familiar with. Your credentials for the support site have not changed, so please use the same username and password or click “lost password” to recover.

If you are having trouble logging into https://partners.samsung-wifi.com your company may need to register on this site (separate log in for this site vs. the support portal). You can check by visiting this site and click “apply” in the upper right hand corner. Enter your company email address and proceed to select your company if it appears. Otherwise, you will be taken to the form to register your company. If you have any questions about logging into this site, please contact we.info@samsung.com.  

 


                             
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Feb
6
2018 Wireless Enterprise Training Options
Posted by Chad Page on 06 February 2018 02:18 PM



Hello Wireless Enterprise Partners

We are happy to announce our 2018 Training options.    These training courses are designed to give the partners technician the skills needed to program, install and support the Wireless Enterprise Product line with confidence and professionalism.

 

We are offer four instructor led courses in additional to the web based courses that are already offered.

  

The new courses:

WLAN Administrator

WLAN-ADMIN is a three-day hands-on course that provides a technical overview of the complete Samsung Wireless LAN solution, including details of the Samsung WLAN controller, WEM, WES overview, Samsung Access Point hardware, Features and functionality, and Network deployment. Upon course completion students will be able to effectively configure & troubleshoot Samsung WLAN controller, WEM, and Samsung Access Points in both local and remote mode, along with critical post deployment support skills.

 

WLAN and SCM – Compact (SCMc) Administrator

This is a two-day hands-on course that provides a technical overview of the Samsung Wireless LAN solution and SCMc configurations.   This course includes details of the Samsung WLAN controller and Samsung Access Point hardware, Features and functionality, Network deployment, SCMc configurations.  Upon course completion students will be able to effectively configure & perform post deployment support of Samsung WLAN controllers, Samsung Access Points in both local and remote mode, SCMc and SMT wireless phones

 

Complete SCM Product line certification

This is a hands-on course designed to equip you with the knowledge and skills necessary for a professional to be successful with design and development of products within the SCM product line. Using a combination of information-rich lectures and practical lab exercises this course brings you advanced system features, including virtualization, hospitality and advanced post deployment support skills

 

Complete WLAN and SCM product line certification

This is a hands-on course designed to equip you with the knowledge and skills necessary for a professional to be successful with design and development of products within the SCM and WLAN product lines. Using a combination of information-rich lectures and practical lab exercises this course brings you advanced system features, including virtualization, hospitality and advanced post deployment support skills.

This course will cover the following products:

WEC, WEM, WES, all current models of AP’s, SCMe, SCMc, all current models of support IP end points.

Overview of all support 3rd party applications for WLAN and SCM

The full description, prerequisites, and enrollment can be found in the Samsung Training Description document found on www.we-operations.com in the knowledgebase  and the  Samsung partner portal at https://partners.samsung-wifi.com


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Feb
1
Urgent Technical Bulletin
Posted by Chad Page on 01 February 2018 10:46 AM


This is a Urgent Technical Bulletin related SCMc upgrade


If your SCMc is at a software version below v1.5.x.x on the .app and .sys

You most upgrade to v1.5.x.x .app and .sys before upgrading to a v2.2.x.x

 

When you request the 2.2 software from support the link provided

will have both 2.2.x.x software and v1.5.x.x

 

A complete upgrade path documentation will released at a later date.





 


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Jan
22
End of Sale for Samsung iDCS Digital Key Sets
Posted by Chad Page on 22 January 2018 12:59 PM

End of Sale for Samsung iDCS Digital Key Sets



Technical Bulletin 2018-001  has been added to the knowledge base at
www.we-operations.com

This bulletin can be found in the OfficeServ section of the knowledge base.

This Bulletin announces the End of Sale of Samsung iDCS Digital Key Sets and changes to some OfficeServ package's 

 


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Nov
3
Samsung Introduces IPX-S300B SCM Compact Release 2.2
Posted by Chad Page on 03 November 2017 12:45 PM
Logo


Hello Wireless Enterprise

Samsung Introduces IPX-S300B SCM Compact Release 2.2

This SCM Compact release provides new enhanced features that our customers have requested from the release of the SCM Compact 2.1 that was available in Aug 2017.


Product Bulletin PB2017-009-Nov 1, 2017 can be found at www.we-operations.com  in the SCMc folder for more details

 



DOCUMENTATION and SOFTWARE 
Documentation can be found at www.we-operations.com in the Knowledgebase  SCM> SCMc2.x  folder
Software can be located at www.we.operations.com in the Knowledgebase Software > SCMx Software 




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