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Apr
12
Posted by Chad Page on 12 April 2018 05:01 AM

 

 

Dear Samsung Valued Partner, 

We would like to inform you that our Sales Operations, Order Management, and Technical Support offices will be closed on Friday, April 13th, 2018.  Normal operations will resume on Monday, April 16th, 2018.   

In addition the Samsung Bethel Road warehouse will be conducting a physical inventory on Tuesday, April 17, 2018. 

How does it affect you?

  • Customer Support & Technical Support: You can access technical resource and submit tickets at any time on the Wireless Enterprise self-service portal:      www.partners.samsung-wifi.com  If you have any critical issues, please contact our Technical Support hotline at 1-800-737-7008 to escalate any emergency concerns during this time.
  • There will be no shipments sent out on Friday, April 13, 2018
  • All outbound and inbound operations at the warehouse will cease at 12:00 PM EDT on Monday, April 16, 2018 to prepare for our physical inventory on Tuesday, April 17, 2018.

    If you have any orders needed for Monday or Tuesday, please submit them by Monday, April 16, 2018 at 10:00 AM EDT

    Normal operations will resume on Wednesday, April 18, 2018.

    If you have any questions, please do not hesitate to contact us at sales@we-operations.com.

    Thank you for being a Samsung Partner!


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